Bloopers Beyond Technology: Theft of Bangladesh Funds is a Comedy of Errors and Law-Breaking By Humans

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Technology does not exist in a vacuum. It is created by humans of varying degrees of ability and honesty. And technology involving the Internet is generally so complex, and created under time pressure, that it is more error-prone than more cautious and patient people would like.

According to the New York Times, slack security at the New York Fed (that’s the Federal Reserve Bank of New York), which most folks would consider a bastion of safe-keeping, allowed a bunch of money ($81 million or $100 million or some such sum) that rightfully belonged to poverty-stricken Bangladesh to be misappropriated by Chinese hackers and transferred to the Philippines, where in turn it was apparently transferred by above-the-law banks to putatively money-laundering casinos, who made it vanish beyond any chance of recovery. We’re not making this up. Mere prose and still images can’t do it justice. And no fiction writer could have imagined a more twisted tale.

The comedy continues if one reads the Zero Hedge blog, which apparently specializes in spreading misinformation of all sorts, including calling a spade a spade when it might not be. Entertaining to most of the world, but not to a few officials during whose watch this debacle occurred or to starving citizens of Bangladesh.

The Wall Street Journal’s Readers’ Most Annoying Technology Failures

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Two of The Journal’s technology writers led off with their own “Dirty Dozen” of most annoying technology failures in the March 11, 2015 issue, then followed up a week later with their analysis of readers’ comments. Thanks to our long background in surveys and statistics we at Technology Bloopers are well aware of the limitations of this data, but its high-level source and its “essay” type answers (as opposed to the all-too-frequent cookie cutter “multiple choice” questionnaires that flood everyone daily) were too tempting to pass up. (Note: Some commenters provided two or more unrelated comments, and we counted them separately, so strictly speaking the data we analyzed was about comments, not commenters.) We well realize that the sample is highly biased, but it is a very useful sort of bias; these commenters should be somewhat more knowledgeable, more powerful, and more well-paid than a random sample. So their comments, thoughtfully analyzed, should be very useful. But we can even further separate the comments into above-average and below-average knowledgeability by whether or not their comment was accompanied by a “gravatar” (i.e., “global avatar”, the little picture they use as a graphical representation of their Web presence, kind of an online logo). We were surprised that only about 28% of the responses came from the below-average-knowledge group.

The charts immediately tell a lot of the story: Passwords are the #1 most annoying technology failure (and this is true whether we’re talking about the whole group or only the above-average-knowledge subgroup). The combined complaints about the Wall Street Journal itself (bad technical support, bad advertising, bad comment system, bad mobile device app, and bad website) was #2 for the group as a whole but was mainly for the below-average-knowledge subgroup. Bad documentation/(technical) support and bad logic/user interface tied for #3, but the former had numerous above-average-knowledge commenters while the latter had very few. Two other annoyances that fell just below the top 6 shown in the chart were “Too Complex” and “Facebook is Not Essential”.