Adding a New Mailbox to Outlook

We needed to add a new mailbox in Outlook and we asked Microsoft in late 2021 “How to add a new mailbox in Outlook”. Microsoft replied:

  1. To add another mailbox, launch “Microsoft Outlook 2016”
  2. Select the “File” tab >
  3. Select “Info tab” > “Account Settings”
  4. In “Account Settings”, select your current mailbox and click “change”
  5. Select “More Settings”
  6. Select the “Advanced” tab.
  7. Select “Add”
  8. In the “Add mailbox” field, type names, or browse for mailboxes.

What does “Microsoft Outlook 2016” have to do with this? And why go through all this? In fact it was very simple.

Microsoft Needs to Fix Outlook

Microsoft dominates the market for productivity software, with its suite that includes Word, Excel, PowerPoint, and Outlook. We have been using these tools for many years, and have found them to be well-crafted and free from errors … except Outlook. The following three examples have caused us considerable pain.

First is the matter of duplicate emails. We frequently receive two identical emails, sent a few minutes apart. This is better than receiving none at all, but it wastes our time, and makes a mockery of its putative “productivity” positioning.

Second is its “Quick Print” feature, which simply doesn’t work. Again, it is not the end of the world, but is inexcusable from a company with massive resources and hundreds of software engineers.

Third is its unilaterally creating of new-and-unwanted mailboxes. This caused us considerable pain, because an incoming email from an important new client was incorrectly stuck in this new mailbox that was out of sight because it was below the normal viewing range.