dominates the market for productivity software, with its suite that includes
Word, Excel, PowerPoint, and Outlook. We have been using these tools for many
years, and have found them to be well-crafted and free from errors … except
Outlook. The following three examples have caused us considerable pain.
First is the
matter of duplicate emails. We frequently receive two identical emails, sent a
few minutes apart. This is better than receiving none at all, but it wastes our
time, and makes a mockery of its putative “productivity” positioning.
Second is its “Quick
Print” feature, which simply doesn’t work. Again, it is not the end of the
world, but is inexcusable from a company with massive resources and hundreds of
Third is its
unilaterally creating of new-and-unwanted mailboxes. This caused us
considerable pain, because an incoming email from an important new client was
incorrectly stuck in this new mailbox that was out of sight because it was below
the normal viewing range.