Technology Can Help or Hurt – Part 3: Large-Scale Deaths or History-Altering Events Enabled by Technology

Even more dangerous to individuals, America, and the whole world, are the loopholes in the processes at internet giants like Facebook and Google. Technology is evolving faster than it can be controlled by either man or machine. And since these companies make most of their money by selling ads, exciting events—whether or not correctly reported on—boost their revenues and profits.

The technology of rapid-fire firearms that are available to crazed murderers like Craig Paddock who murdered dozens and injured hundreds in Las Vegas on October 1, is the most serious recent example. That technology was not kept in check by proper rules (and their enforcement) regarding what firearms can be sold to whom. On the information side Facebook and Google allowed two known rightwing “hate news” sites to post incorrect information unfettered, for minutes in the case of Facebook and for hours in the case of Google. All the information gaps here can can ultimately be traced to errors by humans, either failures in the basic design and implementation of the laws/rules or in the software, or in the review by people. Unfortunately, the genie is out of the bottle, and is misusing its powers.

Beyond such “fake news”, which can be distributed widely and quickly, the very content of the ads can be hurtful. Facebook and Google (including YouTube) apparently accepted a considerable number of ads from Russia supporting Donald Trump during the 2016 campaign. Since those ads were paid for, which is how those companies make money, they were motivated to accept them. Apparently only in retrospect did they investigate, after which they reported on what happened, but Facebook, at least, didn’t tell the whole story.

Like the old saw “Everyone talks about the weather but no one does anything about it” (including President Trump, who refuses to recognize global warming), there doesn’t yet seem to be any consequences for these tech giants. But change may be in the offing from places like Stanford University, which has launched a new Global Digital Policy Incubator, with a speech by Hillary Clinton. We can only hope that we can get the genie back into the bottle, by getting these tech giants under control … if that is possible.

Social Networks Need a Hippocratic Oath … And Users Need to Heed the Warning of Caveat Lector

Why are we at Technology Bloopers going back centuries to use Greek and Latin to admonish Millennials to be careful how they use social networks? Just as physicians swear that they will “First do no harm”, the likes of Facebook, YouTube, Twitter, LinkedIn, Instagram, and Reddit are so powerful that they should also have such an oath … or risk legislation to prevent their doing harm. There are numerous examples of the harm they have already done. Most recently, the fake news posted by malevolent individuals and organizations had some impact on the U.S. presidential race, possibly to the extent that Hillary Clinton was unfairly defeated by Donald Trump. The importance of some of the harm being done is likely to result in legislation to limit their behavior, so these giant companies should police themselves before the government does so.

People are social animals, so the social networks can provide a ton of experiences that they crave. People like fatty foods and sugary drinks, but over-indulging can make them obese due to their lack of nourishing foods and drink. The same goes for social networks, which can distract them with amusing but mindless fare but deprive them of the solid information and communication they need to be productive. The web already provides effective ways to communicate with your friends, business associates, and other people organizations. Information is used to inform, educate, and entertain, but it appears that social networks overdo the entertain role and short the inform and educate roles.

All of the above goes double (or more) for teenagers, who usually have a lot of time and highly value being popular. Additionally, they haven’t yet developed a full set of values that allows them to distinguish good from bad, and avoid the bad. They might profit from a couple of pieces of homespun advice. Remember that much “Web Wisdom” is worth only what you pay for it. And “Believe nothing that you hear and only half of what you see”.