Is Any Organization Perfect Enough to Stop Listening?

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We thought that every website and publication worth mentioning had some form of “Contact Us” or “Letters to the Editor”. Apparently not. We have recently tried to bring to the attention of Trip Advisor an incorrect listing of an establishment in Antigua, Guatemala, but could find no one to send it to or place on the site to post it so that future travelers would not be misled as we were. And we could add a comment to an article in the most recent  AARP Magazine correcting some serious mistakes in their editorial content (which obviously was not fact-checked), but our correction really should be included in an Errata in the next issue; but again there was no apparent place on their website and no email address to deal with it. These organizations, and we suspect that many others, too, only talk and don’t listen. We suggest that web surfers or magazine readers choose alternative sources, ones that LISTEN to their users or readers.

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